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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record exists, loading details from the contact found in the incident workspace
B) If a contact record does not exist, creating a contact record as captured by an agent from customers
C) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
D) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
E) Capturing all incident-associated CO data from customers

2. Which is a sample object query?

A) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
B) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

3. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in four months
C) Once in three months
D) Once in six months

4. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Saturday 4 PM
B) Saturday 6 PM
C) Monday 10 AM
D) Tuesday 11 AM

5. How many rows can be returned by a tabular query?

A) 1000
B) 10000
C) 100
D) 100000
E) Unlimited

Solutions: