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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Monitor and debug tools - System Status Application monitoring - VoIP troubleshooting (latency, jitter, lag) |
| Call Flow Configuration and System Monitoring | - System Status Application (SSA) usage - Incoming Call Routes (ICR) and call handling - ARS short codes and routing control - SIP line behavior and en bloc dialing |
| Data Backup, Restoration, and System Upgrades | - Upgrade planning and execution - System restoration and recovery processes - Backup strategies and procedures |
| Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Session Border Controller and SIP security concepts - Core platform components and architecture |
Avaya IP Office™ Platform Support Online Test Sample Questions:
Question 1
What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)
A. the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses
B. the PLDS license file that is installed locally on the Avaya IP Office™ system
C. the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses
D. the ADI licenses that are installed locally on the Avaya IP Office™ system
Question 2
Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them.
What additional steps are required to allow customers to control the time profile using their phones?
A. Create a new hunt group with the time profile settings and assign the customer's extensions to it.
B. Create a new short code with the time profile settings and assign it to the customer's phones.
C. Create a new user right group with the time profile settings and assign it to the customer's user accounts.
D. Create a new directory number with the time profile settings and assign it to the customer's phones.
Question 3
A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone.
What could be the cause of this problem?
A. High level is set on Incoming Call Route.
B. IP Office is not receiving the ICLID from PSTN.
C. Improper configuration of the system Locale.
D. Ring delay is not configured on system telephony settings.
Question 4
Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?
A. System Status Application
B. System Monitor
C. Voicemail Pro Client
D. Manager Application
Question 5
A customer wants all users to import their Outlook contacts into their one-X Portal personal directories.
What is the recommended way for users to achieve this?
A. Add each Outlook contact individually to the personal directory.
B. Copy and paste all contacts from Outlook into the personal directory.
C. Notify the customer that this is not a recommended practice.
D. Use a .csv format to import the Outlook contacts.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D |







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