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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Customer Engagement and Experience | - Customer service operations
|
| Integration and Data Management | - Data management
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Metering, Billing, and Usage Management | - Meter data handling
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
- A. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
- B. The potential customer began their journey using WhatsApp.
- C. Some customers existed on a legacy billing system from previous contracts
- D. Credit ratings are actively used as a pricing input for small and medium business customers
Correct Answer: A,D 🗳️
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An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?
- A. OmniStudio Document Generation
- B. Microsoft Word
- C. Energy and Utilities Cloud Configure Price Quote (CPQ)
- D. Energy and Utilities Cloud Contract Lifecycle Management (CLM)
Correct Answer: A 🗳️
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
- A. Contract Lifecycle Management (CLM)
- B. Energy and utility Base
- C. Service Cloud
- D. Configure Prince Quote (CPQ)
Correct Answer: B,C 🗳️
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What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
- A. The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
- B. Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.
- C. The solution is ready to be used without any post-installation steps.
- D. The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.
Correct Answer: A 🗳️
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
- A. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
- B. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
- C. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
- D. A consultant should create new permission sets to grant appropriate access to all required objects.
Correct Answer: B 🗳️
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