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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Lifecycle | 20% | - Service Transition - Service Strategy - Service Operation - Continual Service Improvement - Service Design |
| Selected ITIL Processes | 25% | - Release and Deployment Management - Service Level Management - Service Asset and Configuration Management - Change Management - Problem Management - Incident Management |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Functions and Roles | 10% | - Key Roles - Application Management - Service Desk - IT Operations Management - Technical Management |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Process Model - Governance Model |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welches der folgenden BEST beschreibt das Ziel von Access Management?
- A. Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
- B. Um zu verhindern, dass Probleme und daraus resultierende Vorfälle auftreten
- C. Um Sicherheitsereignisse zu erkennen und zu verstehen
- D. Stellt die Rechte für Benutzer zur Verfügung, um Dienste nutzen zu können
Correct Answer: D 🗳️
Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?
- A. Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
- B. Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
- C. Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
- D. Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
Correct Answer: A 🗳️
Welche der folgenden Aussagen beschreibt den Beitrag von Service Operation zur Wertschöpfung des Unternehmens?
- A. Der Servicewert wird von den Kunden tatsächlich gesehen
- B. Die Kosten des Service werden entworfen, vorhergesagt und validiert
- C. Optimierungsmaßnahmen werden identifiziert
- D. Servicewert wird modelliert
Correct Answer: A 🗳️
Was sind die drei Geschäftsmodelle von Service Providern?
- A. Interner Dienstleister, Externer Dienstleister, Shared Service Provider
- B. Interner Dienstleister, ausgelagerter Drittanbieter und Offshore-Anbieter
- C. Interner Dienstleister, externer Dienstleister, ausgelagerter Dritter
- D. Interner Dienstanbieter, Externer Dienstanbieter, Shared Service Unit
Correct Answer: A 🗳️
Mit welchem Prozess kann Problem Management Kategorisierungs- und Auswirkungscodierungssysteme gemeinsam nutzen?
- A. Service Asset- und Konfigurationsmanagement
- B. Incident Management
- C. IT-Service-Kontinuität
- D. Kapazitätsverwaltung
Correct Answer: B 🗳️
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