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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?

A) Microservices Architecture
B) Client-Server Architecture
C) Monolithic Architecture
D) Peer-to-Peer Architecture

2. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A) Check the IVR prompts.
B) Restart the CTI server.
C) Check the connectivity and status of the authentication/AAA server.
D) Reinstall the UAP software on all agent computers.

3. What is the ultimate goal of a well-designed AICC solution from a business perspective?

A) To reduce the number of agents employed.
B) To enhance customer experience, improve operational efficiency, and drive business growth.
C) To have the most advanced technology.
D) To eliminate the need for a CRM system.

4. What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A) Synchronous channels are faster than asynchronous channels.
B) Asynchronous channels are only for internal use.
C) Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.
D) There is no significant difference.

5. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) High-quality audio codecs.
B) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
C) Silent monitoring.
D) Video call functionality.

Solutions: