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ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:
監視およびイベント管理の実践の目的について正しい記述はどれですか?
- A. リスクが適切に評価され、承認され、スケジュール内で管理されていることを確認することで、サービスと製品の変更の成功数を最大化します。
- B. サービスとサービスコンポーネントを体系的に監視し、イベントとして識別された選択された状態の変化を記録して報告する
- C. ユーザーが開始した定義済みのサービスリクエストをすべて効果的かつユーザーフレンドリーな方法で処理することにより、合意されたサービス品質をサポートします。
- D. できるだけ早く通常のサービス運用を回復することで、インシデントによる悪影響を最小限に抑えます。
Correct Answer: B 🗳️
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バリューチェーン活動のインプットとアウトプットについて正しい記述はどれですか?
- A. インプットのみのバリューチェーン活動と、アウトプットのみのバリューチェーン活動がある
- B. 組織のガバナンスは、各バリュー チェーン活動のインプットとアウトプットを決定します。
- C. 各バリュー チェーン活動はインプットを受け取り、アウトプットを提供します
- D. バリューチェーン活動ごとにインプットとアウトプットが固定化されている
Correct Answer: C 🗳️
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「総合的に考えて取り組む」という原則の焦点を最もよく表しているのはどれですか?
- A. 貴重な結果をもたらすために不要な手順を排除する
- B. 大きなイニシアチブを小さな作業に分割する
- C. 新しいものを構築する前に、既存の組織資産を考慮する
- D. 組織の活動を統合して価値を提供する
Correct Answer: D 🗳️
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継続的改善登録 (CIR) に関する記述のうち、正しいものはどれですか?
- A. 改善アイデアの特定から最終的なアクションまで追跡および管理するために使用されます。
- B. 対象となる消費者グループのニーズに対応するように設計された 1 つ以上のサービスの正式な説明を提供するために使用されます
- C. 改善を特定するための適切な方法、モデル、またはテクニックを選択するために使用されます。
- D. 変更の計画を支援し、コミュニケーションを支援して競合を回避し、リソースを割り当てるために使用されます。
Correct Answer: A 🗳️
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緊急の変更について正しい説明はどれですか?
- A. 緊急の変更は通常、変更スケジュールに記録されません
- B. 緊急の変更はリスクが低く、よく理解されています
- C. 緊急請求を実施する前に、すべての文書を完成させる必要があります
- D. 緊急変更の承認は、実装後まで延期される場合があります
Correct Answer: A 🗳️
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