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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A) Service level management
B) Change enablement
C) Service desk
D) Continual improvement

2. What is included in the purpose of the 'continual improvement' practice?

A) Aligning the organization's practices and services with changing business needs
B) Creating collaborative relationships with key suppliers to realize new value
C) Ensuring that delivery of services is properly assessed, monitored, and improved against targets
D) Identifying and continually improving relationships with and between stakeholders

3. Which practice provides a single point of contact for users?

A) Incident management
B) Service request management
C) Change control
D) Service desk

4. Which is a purpose of the 'relationship management' practice?

A) To protect the information needed by the organization to conduct its business
B) To systematically observe services and service components
C) To be the entry point and single point of contact for the service provider with all of its users
D) To identify, analyze, monitor, and continually improve links with stakeholders

5. Which 'service level management' activity helps staff to deliver a more business-focused service?

A) Measuring low-level operational activities
B) Using complex technical terminology in service level agreements (SLAs)
C) Creating targets based on the percentage of uptime of a service
D) Understanding the ongoing requirements of customers

Solutions: