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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Authoritarian personality
B) Intellectual coherence
C) Propensity for social loafing
D) Interpersonal skills

2. What is the impact of high group cohesiveness and well-defined performance norms on the productivity of a team?

A) The productivity of the team will improve significantly
B) The productivity of the team will remain low
C) The productivity of the team will improve slightly
D) The productivity of the team will remain as is

3. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Appoint an assistant team leader to track the struggles and report back
B) Ask questions and help team members talk through the problem
C) Rearrange roles within the team by adding members
D) Research the problem and impose a solution

4. A is ambitious and cheerful at work. Which type of values are these?

A) Determinate values
B) Terminal values
C) Intermediate values
D) Instrumental values

5. What is a purpose of employee evaluations?

A) To measure the psychological symptoms of organizational dysfunctionality
B) To educate employees on the personalities of supervisors and help them adjust to management styles
C) To serve as a screening device for hiring new employees
D) To assist management in making human resource decisions

Solutions: