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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: App Administration | 10% | - Manage app approvals and app directory - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings |
| Topic 2: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Create help channels for user support |
| Topic 3: Security | 15% | - Configure domain and IP restrictions - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings |
| Topic 4: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding |
| Topic 5: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Topic 6: Fundamentals | 9% | - Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features |
| Topic 7: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies - Manage default channels and required channels |
Salesforce Certified Slack Administrator Sample Questions:
1. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
A) Encourage executives to model this behavior and communicate in public channels themselves.
B) Work closely with the executive team, and have them mandate public channel usage.
C) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
2. A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?
A) Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
B) Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
C) Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
D) Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.
3. You're a Workspace Primary Owner for a Slack Pro workspace.
App requests from users are overwhelming.
You decide to create an app approval process.
Which two questions should you ask requestors during the app approval process?
(Choose 2 answers.)
A) Does the app support Data Loss Prevention (DLP)?
B) Does the app support Enterprise Key Management (EKM)?
C) Does the app require a license?
D) Are competitors using the requested app?
E) What is the urgency level for the app request?
4. Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?
A) Start a new group DM with only the new members of the team.
B) Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
C) Convert the group DM to a private channel, and then invite the new members.
D) Continue using the group DM, and invite the new members to it.
5. You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)
A) Create the minimum number of workspaces to meet your users' needs to limit context switching.
B) Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
C) Define organization policies to prevent workspaces from differing from corporate standards.
D) Ensure the workspace design is loosely defined so that it can easily change over time.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C,E | Question # 4 Answer: C | Question # 5 Answer: A |







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