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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
B) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Modify the original base locales of the articles to match the target language.

2. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C) You can download large volumes of SR data from the Analytics interface.
D) You must retrieve large volumes of data through a REST API endpoint.

3. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
C) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

4. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Many DCS applications can be active in production at the same time.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Only one version of a DCS application can be active in production at any time.
D) DCS application can be embedded in other sites.

5. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) Entitlement rules are not valid for the service request.
B) The Starts When criteria of the milestones is not True.
C) The scheduled process has not been set up.
D) No default coverages are set up.

Solutions: