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Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 15% | - Common connectivity and performance issues - Log analysis and diagnostics - Backup and restore procedures |
| Topic 2: Installation and Configuration | 30% | - Network and database configuration - Licensing and activation - Core component installation - Server OS preparation and setup |
| Topic 3: Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Avaya Aura Contact Center solution overview - Hardware and software requirements |
| Topic 4: System Administration and Features | 25% | - Contact Center Manager configuration - Call routing and scripting - Reporting and monitoring setup - Agent and supervisor configuration |
| Topic 5: Upgrades and Integration | 10% | - Software version upgrades - Integration with third-party applications |







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