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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A. Use the Public Complaint and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use a custom object for the Complaint with a lookup relationship to Case.

Question 2

What are two possible use-cases for a FlexCard?

A. A homepage widget to quickly launch common processes.
B. A widget to ask multiple pages of questions in the application form
C. A widget to aggregate complex data models for quick-glance information
D. A widget to perform in-line edits and calculations within a table quickly

Question 3

A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?

A. Under Add Resource in Expression Sets
B. Entry Criteria for Process builder
C. Under Omniscripts and while setting options
D. Under the Decision Table

Question 4

A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?

A. Field Service appointment scheduling
B. Email-to-Case
C. Salesforce Scheduler only
D. Public Sector Solutions Appointment Assistant

Question 5

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

A. Workshops, Schedule and Cost
B. Scope, Schedule and Cost
C. Scope, Tools and Cost
D. Scope, Resources and Cost

Solutions: