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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Workforce Planning and Forecasting - Travel and Route Optimization - Skill-Based Matching - Technician Management |
| Mobile Application | 20% | - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication |
| Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Status Management - Service Order Creation and Processing - Service Order Assignment and Routing |
| Configuration and Integration | 16% | - SAP FSM System Configuration - Integration with SAP ERP and CRM - API and Web Services - Third-Party System Integration |
| Service Reporting and Analytics | 16% | - Custom Report Generation - KPI Monitoring and Analysis - Service Performance Metrics - Reports and Dashboards |
SAP Certified - SAP Field Service Management Sample Questions:
What information is contained in the QR code?
Choose the correct answer.
- A. A URI with the phone number of the responsible technician
- B. A short URL pointing to the web page with the chat assistant
- C. A link pointing to the Self Service Portal
Correct Answer: B 🗳️
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
- A. Filtering on the planning list
- B. Filling smartforms
- C. Predicting assignment duration
- D. Creating activity summaries
Correct Answer: A,C,D 🗳️
Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
- A. Data extensions
- B. Integrations
- C. Governance tools
- D. Customer feedback channels
- E. Extensions
Correct Answer: B 🗳️
What can you do with CoreSQL?
Choose the correct answer.
- A. update data records
- B. read data records
- C. delete data records
- D. create data records
Correct Answer: B 🗳️
What are some of the characteristics of assisted scheduling?
There are three correct answers.
- A. Assisted scheduling can work with custom optimization policies
- B. The scope and parameters for assisted scheduling can be completely tailored to the use case
- C. The scope and parameters for assisted scheduling are largely pre-determined
- D. Assisted scheduling is triggered by a scheduled business rule
- E. Assisted scheduling is triggered by the user or by an API call
Correct Answer: A,C,E 🗳️
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