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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) One Service Territory with four Polygons
B) Five Service Territories with fewer than 500 Service Appointments per day
C) Three Service Territories withfewer than 50 resources
D) Two Service Territories that split the Service Resources evenly

2. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A) Arrival Window End
B) Scheduled End
C) Arrival Window Start
D) Scheduled Start

3. Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A) The Preventative Maintenance Gantt and filter the list to show only desired work orders
B) The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
C) The Dispatcher Console Map and filter the list to show onlydesired service appointments
D) The Dispatcher Console Appointment list and filter the list to show only desired service appointments

4. An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A) Create one service resource and assign the technician and dispatcher role
B) Create two serviceresource and assign them to the employee
C) Create two skills records and assign them to service resources record
D) Create one service resource and assign the relevant permission set license

5. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Configure an Auto Dispatch Scheduled Job.
B) Enable Drip feed Dispatch.
C) Build a Workflow Rule.
D) Create an Apex Trigger.

Solutions: