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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Topic 2: Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| Topic 3: Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
- A. wasted ink and printer downtime
- B. Inability to refill non-HP cartridges
- C. compatibility Issues with standard papers
- D. ink colors that fade over time
Correct Answer: A 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
- B. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- C. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- D. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
Correct Answer: A,D 🗳️
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
- A. Amazon fines and bans sellers that offer products that commit IP infringement violations.
- B. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
- C. Sellers of imitation cartridges that violate IP property rights can face court action.
- D. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
Correct Answer: B 🗳️
What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
- A. 500 years
- B. 200 years
- C. 20 years
- D. 50 years
Correct Answer: B 🗳️
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