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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?

A) AIOps
B) Infrastructure as code
C) Continuous deployment
D) ChatOps

2. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Automate the workaround and deliver via self-help
B) Use ChatOps to escalate the incident more quickly
C) Categorize the permanent fix as high-risk technical debt
D) Use AI Ops to detect the incident more quickly

3. Which is a type of digital transformation?

A) Using robots to enable new ways of working
B) Creating products and services that include digital technology
C) Using an information system to process data and present it to users
D) Converting data from analogue form to digital form

4. Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

A) Fast development
B) Resilient operations
C) Valuable investments
D) Co-created value

5. A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A) Digital transformation
B) High-velocity IT
C) IT transformation
D) Digital technology

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