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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which 'service level management' activity helps staff to deliver a more business-focused service?

A) Measuring low-level operational activities
B) Using complex technical terminology in service level agreements (SLAs)
C) Creating targets based on the percentage of uptime of a service
D) Understanding the ongoing requirements of customers

2. Which statement about the 'service request management' practice is CORRECT?

A) A new workflow is created for each type of request
B) Financial authorization is sometimes required for service requests
C) Additional approval is sometimes needed for restoration of service
D) Service requests are fulfilled using simple workflows

3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A) configuration of services
B) relationships with suppliers
C) authorization of changes
D) skills of people

4. What is the purpose of the 'deployment management' practice?

A) To move new or changed components to live environments
B) To protect the information needed by the organization to conduct its business
C) To plan and manage the full lifecycle of all IT assets.
D) To make new and changed services and features available for use

5. Which describe a 'change authority'?

A) A way to manage the people aspects of change
B) a model used to determine who will assess a change
C) A person who approves a change
D) A tool used to help plan changes

Solutions: