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Salesforce Certified Slack Consultant Sample Questions:

1. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #security
B) #hello
C) #help
D) #search-first

2. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Create a workflow where employees can engage by submitting questions.
B) Encourage employees to delete answered questions to keep the channel organized.
C) Ask employees to respond to messages with emoji reactions.
D) Restrict posting permissions to include only the session moderators.
E) Leave posting permissions open to encourage engagement.

3. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Add attendees as guests to a generic sandbox environment.
B) Create a public training channel.
C) Add all attendees to a read-only channel with Slack tips and tricks.
D) Create a private training channel.

4. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and an external workspace
B) Two workspaces - a general global workspace and a social workspace
C) One global workspace for all collaboration
D) Three workspaces - a general global workspace, an external workspace and a social workspace

5. What are three actions a client should take when preparing for a grid migration?

A) Address duplicate usernames.
B) Ensure user emails match SSO.
C) Remove all guests from migrating workspaces.
D) Accept the migration invitation.
E) Disconnect Slack Connect channels.
F) Remove all apps from migrating workspaces.

Solutions: