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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) SSH connection
B) XML request is sent from the web to ACCCM Provisioning
C) Login to CM.
D) Add profile in CM.

2. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
B) The login ID for the Web Service was not configured correctly.
C) The Database Port is setto 1433.
D) The Web Service URL was not configured correctly.

3. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
B) Verify that the CM port is correct in the permissions tab.
C) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
D) Verify that the "exportto external system" box is chocked in the permissions tab.

4. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\install.log
B) C:\temp\accminstaller.log
C) C:\windows\temp\accminstaller.log
D) C:\accminstaller.log

5. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Organization Chart action bar
B) Main details area
C) User/agent action bar
D) Quick Search

Solutions: