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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Site Configuration | - Navigation and structure configuration - Templates and branding - Site creation and setup |
| Topic 2: Experience Personalization | - Salesforce CMS integration - Audience targeting and segmentation - Content personalization strategies |
| Topic 3: Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Topic 4: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 5: Security and Access | - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods |
| Topic 6: Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Which step denotes the completion of an Experience Cloud site setup?
A. Assigning roes to users
B. Setting up SSO
C. Assigning profiles to users
D. Activating the site
Question 2
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers
A. The Salesforce Administrator is not a member of the Partner Community
B. The Salesforce administrator is not marked as a delegated administrator on the partner account.
C. The Salesforce Administrator is not assigned a role in Salesforce.
D. The account record associated with the contact record is not enabled as a partner.
Question 3
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
A. Default point system and set of reputation levelsbecome available.
B. Customer portal members gain theability to provide badges to other members.
C. Inactive and active members are assigned default reputation points.
D. Chatter influence is removed from the Contribution section on the Profile page.
Question 4
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
A. Partner Central
B. Customer Service
C. Help Center
D. Customer Account Portal
Question 5
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support itsvarious lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
A. InsuranceAgent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
B. Industry-specific templates are available today but not Lightning Bolt solutions.
C. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
D. Industry-specific templates as well as Lightning Bolt solutions areavailable today.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,D | Question 3 Answer: A,C | Question 4 Answer: D | Question 5 Answer: A,D |







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