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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which practice is MOST likely to benefit from the use of chatbots?

A) Service level management
B) Change enablement
C) Service desk
D) Continual improvement

2. Which is an activity of the 'problem management' practice?

A) Prioritization of problems based on the risk that they pose
B) Restoration of normal service operation as quickly as possible
C) Authorization of changes to resolve the cause of problems
D) Resolution of incidents in a time that meets customer expectations

3. A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?

A) Utility
B) User experience
C) Warranty
D) Sustainability

4. How should the ITIL Guiding Principle 'optimize and automate' be applied?

A) By optimizing processes before automating them
B) By replacing people with technology across all functions
C) By automating processes before optimizing them
D) By automating all activities immediately

5. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous delivery eliminates testing activities
B) Continuous deployment prevents frequent releases
C) Continuous deployment automatically deploys changes to production
D) Continuous delivery requires manual code integration

Solutions: