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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is an activity of the 'incident management' practice?

A) Providing good-quality updates when expected
B) Performing service reviews with customers
C) Assessing and prioritizing improvement opportunities
D) Automating service requests to the greatest degree possible

2. Why should organizations consider the interaction of ITIL Guiding Principles?

A) Because principles are interdependent and complement each other
B) Because principles must be applied in a strict order
C) Because one principle is usually sufficient for any situation
D) Because one principle is always superior to the rest

3. What is the MAIN purpose of the 'discover' activity?

A) To develop and test digital productsTo develop and test digital products
B) To maintain and monitor digital products
C) To secure and allocate resources efficiently
D) To align product capabilities with consumer needs and strategy

4. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Problem
B) Known error
C) Change
D) Event

5. How does 'access to resources' support value co-creation in a service interaction?

A) By replacing service actions with automation
B) By allowing consumers to use provider resources
C) By limiting resource use to internal teams
D) By transferring responsibility for resources to consumers

Solutions: