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Salesforce AP-209 Exam Syllabus Topics:

Topic	Details
Topic 1	Resource Management: This domain focuses on managing resource availability, Service Territory Management capabilities, handling different resource types, and implementing optimal scheduling strategies for field service personnel.
Topic 2	Mobile: This domain covers offline functionality in the Field Service Mobile app, mobile customization and extension options, technician management capabilities, and communication features between dispatchers, technicians, and customers.
Topic 3	Assets: This domain examines asset architecture including hierarchies and relationships, and strategies for tracking and managing customer assets throughout their lifecycle.
Topic 4	Optimization: This domain covers using service objectives for automated scheduling, global optimization engine capabilities, troubleshooting optimization issues, and strategies to improve scheduling quality and efficiency.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

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Salesforce Advanced Field Service Accredited Professional Sample Questions:

Question #1

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?

A. Add the 'Active Resources' Work Rule to the Scheduling Policies
B. Deactivate the Service Resource
C. Delete the Service Resource
D. Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Reveal Solution Discussion 0

Correct Answer: A,B 🗳️