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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Removal of unplanned repair costs
B) Reduced theft of computers and printers
C) Increased staff productivity
D) Efficient support of mobile users
E) Support for users with efficient escalation process
F) Secure protection of sensitive data

2. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
B) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C) Duration of services is based on warranty duration and extensions.
D) Duration of services is based on event type, depending on the hardware issue.

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Care Pack Services
B) HP Accidental Damage Protection
C) HP Standard Contractual Services
D) HP Custom Contractual Services

4. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) 24 hour coverage, including holidays
B) Availability in over 150 countries
C) An HP technician onsite next business day
D) Accidental Damage Protection

5. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Maintenance Kit replacement
B) HP Defective Media Retention
C) HP Contractual Services
D) HP Refresh Services
E) HP Post Warranty Care Pack

Solutions: