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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about value streams is CORRECT?

A) Each value stream must include suppliers or partners
B) Each value stream must include all 34 ITIL practices
C) Each value stream must be designed for a specific scenario
D) Each value stream must include all six value chain activities

2. Which gives a user access to a system?

A) Service requirement
B) Service provision
C) Service consumption
D) Service agreement

3. Which is an external input to the service value chain?

A) Feedback loops
B) An overall plan
C) The 'improve' value chain activity
D) Customer requirements

4. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A) Plan
B) Design and transition
C) Improve
D) Deliver and support

5. What is an incident?

A) The planned removal of an item that might affect a service
B) A service interruption resolved by the use of self-help tools
C) A result enabled by one or more outputs
D) A possible future event that could cause harm

Solutions: