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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer

A) Barrier caused by differences among perceptions
B) Barrier caused by semantics
C) Barrier caused by tone differences
D) Barrier caused by relativism

2. Which competitive force is reduced by the barriers provided by government policies, capital requirements, brand identification, and cost disadvantages? Choose 1 answer

A) Threat of customer power
B) Threat of supplier power
C) Threat of substitutes
D) Threat of new entrants

3. Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

A) Segmentation
B) Division of labor
C) Teamwork
D) Integration

4. What is the first step of the control process? Choose 1 answer

A) Measuring performance
B) Comparing performance against standards
C) Taking corrective action
D) Setting performance standards

5. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Strategic triangle
B) Strategic relationship
C) Liaison concept
D) Tactical strategy

Solutions: