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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.

A) Measure onboardings
B) Process work and life events of employees
C) Reimburse expenses
D) Assign employees to project tasks
E) Rank and select candidates

2. What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.

A) Enable synchronous point-to-point integration.
B) Run prepackaged integration flows for A2A communication.
C) Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
D) Increase flexibility and scalability with the loose coupling provided.

3. How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A) It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
B) It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
C) It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
D) It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
E) It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.

4. What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.

A) Embedded reports/dashboards
B) Third-party BI integration
C) SAP Analytics Cloud Integration
D) Dynatrace dashboards
E) Google Analytics integration

5. Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

A) Tactics are predefined segmentation rules.
B) Tactics are spend management marketing plans.
C) Tactics are KPIs available in Smart Insight dashboards.
D) Tactics are pre-built automation programs designed to achieve a specific goal.

Solutions: