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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

Question 1

Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A. IP Office Phone Manager Pro
B. IP Office Voice Portal
C. IP office Video Softphone
D. IP Office Softconsole

Question 2

Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)

A. Office Worker User
B. Teleworker User
C. Power User
D. Basic User
E. Mobile User

Question 3

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR Agent is not a CCR administrator.
B. All of the CCR licenses are being used.
C. The CCR Agent is checked on the user's telephony tab.
D. The CCR Agent is in After Call Work (ACW).
E. The CCR Agent is not logged into the telephone.

Question 4

A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A. Embedded Voicemail is not running properly.
B. 20 packets missed means too many packets lost. IP Office stops the call proceeding.
C. You need to buy additional licenses.
D. All cards may not be seated correctly.

Question 5

Which IP office application can be installed on the same server as CCR?

A. IP Office Administration Suite
B. One-X Portal
C. IP Office Voicemail Pro up to 16 voicemail ports
D. IP Office Voicemail Pro up to 20 voicemail ports

Solutions: