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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking & SCN | 15% | - Small Community Networking (SCN) - IP Trunks and Media Path - DHCP, DNS and QoS Configuration |
| Topic 2: Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Log Analysis and Diagnostics - Backup and Restore Procedures - Common Fault Diagnosis & Resolution |
| Topic 3: System Configuration & IP Office Manager | 25% | - Trunk Configuration (Analog, ISDN, SIP) - Short Codes and ARS Dial Plans - Installation and Initial Setup - User, Group and Extension Configuration |
| Topic 4: IP Office System Architecture & Hardware | 20% | - IP500v2 and IP500 Control Units - Expansion Modules and Cards - SD Card Management and File Structure - Licensing and Edition Types |
| Topic 5: Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - System Status & Monitoring Tools - ContactStore Call Recording - Embedded Voicemail Configuration |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit, what is the problem?
A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost. IP Office stops the call proceeding.
C) You need to buy additional licenses.
D) All cards may not be seated correctly.
2. During the installation process of one X@ Portal, which application is requested if W is riot already installed on the Windows server?
A) .NET 2.0 framework
B) PHP
C) Java
D) SAPI
3. Before attempting to connect an IP Office to a one-X@ Portal server, which settings must you check?
A) Hunt Group Settings
B) Security Settings
C) Time Profiles
D) User Rights
4. Which type of trunking is used between nodes on a Small Community Network (SCN)?
A) IPDECT
B) H.323
C) El/T1 PR1
D) SES
5. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
A) Not a supported feature
B) One backup per system
C) Limited to the number of Systems in an SCN
D) There is no limit.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |








