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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| HP BSM Solution Architecture | - Integration with IT operations and monitoring tools - Key components and platform overview |
| Selling HP BSM Solutions | - Customer needs analysis and positioning - Competitive differentiation and value messaging |
| Use Cases and Business Scenarios | - Business service impact analysis - IT service monitoring and incident management |
HP Selling HP BSM Solutions Sample Questions:
1. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
A) business process testing and reporting
B) reduced costs through tool consolidation
C) end-to-end business process monitoring
D) cross-domain event tracking and management capability
E) real user monitoring
2. Which question is best used to qualify a Systems Management opportunity?
A) How often does one team work on a problem and then realize another team worked on the same issue?
B) How do you handle Quality Assurance test management?
C) Are you looking to adapt to new initiatives like Cloud Computing?
D) How often do customers complain about an application response time?
3. Which question is best used to qualify an Application Performance management opportunity?
A) Have you automated your operational runbooks to enhance efficiency?
B) How do you handle Quality Assurance test management?
C) How do you ensure that your virtual server hosts are used to their maximum potential?
D) How often do customers complain about an application response time?
4. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
A) providing cross-domain visibility of IT infrastructure events to remove duplication
B) providing faster mean time to resolution (MTTR)
C) end user monitoring to track business service levels
D) proactively enforcing policy and compliance reporting
E) improving consistency in application testing
5. Which HP value statement will resonate with the persona involved in Network Management?
A) Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
B) Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
C) Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
D) Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: B |







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