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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?

A) The internal NSN service delivery capability.
B) Installed Base value.
C) Competitors' Service Level offering.
D) Customer Network topology.

2. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

A) To prevent revenue loss for the CT.
B) To provide an up-selling opportunity for CaPMs.
C) To improve network availability and avoid problems before they occur.
D) to provide a full range of services designed to suit the Communications Service Provider's needs.

3. What is the main business responsibility of the Care Program Manager?

A) Supervises revenues and costs and provides reports to the Account Manager.
B) Supervises revenues and costs and approves customer discounts.
C) Supervises sales and costs and defines discounts.
D) Supervises revenues and costs and analyses profitability.

4. Who should be the responsible person in NSN to send the expiry notice letter of the Care Contract to the Customer?

A) Care Program Manager.
B) CT Head or Account Manager.
C) Account Manager.
D) CT F&

5. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
B) Product Lines provide the information based on product roadmaps and expected service activities.
C) Product Managers define the need based on sales plans and product roadmaps.
D) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

Solutions: