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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Design & Planning | 25% | - Customer Requirements & Expectations - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management |
| Service Operations & Governance | 30% | - Incident, Problem & Change Management - Service Monitoring & Reporting - Escalation & Stakeholder Communication |
| Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Performance Analysis - Optimization & Improvement Initiatives |
| SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Nokia SDM Model & Principles - Service Delivery Lifecycle |
Nokia SDM Certification - NI Sample Questions:
1. The negotiation has finally come to an end and NSN successfully signed the contract with customer.Now the CT is pushing the PM to start immediately with the deliveries in order to respect upcoming deadlines.How does the PM proceed ?
A) The PM immediately starts with setting up the project, analyzing the received contracts and documenting the contractual deliverables.
B) The PM request a Project Target Agreements meeting for the handover of all contractual agreements, the "As Sold Cost Estimation" and the risk analysis.
C) The PM immediately starts the project setup with the planning and documentation of all project processes (e.g. integration mgmt, scope mgmt, time mgmt, cost mgmt, quality mgmt, risk mgmt, communication mgmt, etc...).
D) With high priority the PM delivers the services related to the upcoming deadlines and meanwhile he will set-up the project and start planning of all project processes (e.g. integration mgmt, scope mgmt, time mgmt, cost mgmt, quality mgmt, risk mgmt, communication mgmt, etc.).
2. In a Core project with Release 4 products, when is a Purchase Order send to the supplier (services)?
A) Timely before any services to be executed by the supplier are started in order to be SOX compliant.
B) After the first Release 4 product has been accepted by the customer and the invoice has been send to the customer.
C) After the first Release 4 product has been internally accepted by NSN in IPM.
D) First PO is send to the service supplier when the supplier contract is signed by the Project Procurement Manager.
3. To which of the following NI tools is SAP P20 linked?
A) Rollo
B) IPM
C) NRisk
D) E-doc
4. What's the best way to get grip and control on the scope of a project ?
A) Having regular meetings with customer and the CT F&C.
B) By reading the PTA and the lessons learned from previous projects.
C) Ensure complete and clear scope statement at Gate 5.
D) Having regular internal meetings with all stakeholders.
5. In today's project status meeting with the customer, the customer PM stated the following: " The supplier of the transmission network has a huge delay, you can't start with your activities at the moment".How does the PM react?
A) No reaction needed as the resources can be utilised for other projects.
B) Initiate a meeting with the relevant stakeholders in NSN (CT, SSM's, project members) in order to align the way forward and up sell strategy.
C) Make a re-planning of the project and immediately release the resources.
D) Start discussions about possible claims immediately in the meeting in order to have them on the table already.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |







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