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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Performance Analysis - Customer Satisfaction & Service Reviews |
| Topic 2: Service Operations & Governance | 30% | - Service Monitoring & Reporting - Escalation & Stakeholder Communication - Incident, Problem & Change Management |
| Topic 3: SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Service Delivery Lifecycle - Nokia SDM Model & Principles |
| Topic 4: Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
Nokia SDM Certification - NI Sample Questions:
1. What are the correct planning horizons for short-term and long-term resource planning?
A) Short-term: 4 weeks, long-term: 8 months
B) Short-term: 8 weeks, long-term: 13 months
C) Short-term: 2 weeks, long-term: 6 months
D) Short-term: 12 weeks, long-term: 12 months
2. What impact can be expected during the execution of projects for which the scope of work is not clearly defined ?
A) Non Conformance costs due to not planned extra works.
B) No impact.
C) Original Project Time Frame cannot be kept due to additional clarification meetings.
D) Additional Efforts due to intensive Change Management.
3. Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?
A) Rollout Accuracy (RA).
B) Site Invoice Lead Time (SILT).
C) Project Cost Adherence (PCA).
D) Project Asset Rotation Days (PARD).
4. In case of a Turnkey project, in which part of the site process is the Technical Site Survey?
A) Civil works.
B) Site Assessment.
C) Site Acquisition.
D) Telecom Implementation.
5. Why is a Project Plan required during the 'Create Customer Solution' Phase?
A) To demonstrate to the subcontractors that NSN has the right capabilities to execute the project.
B) To guide the subcontractors in executing the project.
C) To demonstrate to the customer that NSN has the right capabilities to execute the project.
D) To guide the PM Team in executing the project.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |








