[Mar 25, 2023] Free Salesforce Sales Cloud Consultant CRT-251 Exam Question
CRT-251 dumps & Salesforce Sales Cloud Consultant sure practice dumps
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NEW QUESTION 22
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?
- A. Salesforce Mobile app
- B. SalesforceA App
- C. Custom hybrid App
- D. Salesforce Touch App
Answer: A
NEW QUESTION 23
Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?
- A. Contact Salesforce support to add an index to the account object.
- B. Ensure that the generic user has the Modify All Data permission.
- C. Ensure that the generic user has NOT been assigned to a role.
- D. Set the organization-wide defaults for accounts to public read/write.
Answer: C
NEW QUESTION 24
An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole.
What should the admin create to meet this requirement?
- A. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
- B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
- C. Capability Model
- D. Value Stream Map
Answer: C
NEW QUESTION 25
Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications. Which solution should a consultant recommend for this scenario?
- A. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.
- B. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.
- C. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: A
NEW QUESTION 26
Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object.
How can the Consultant build a report that contains data from both the Project and Opportunity objects?
- A. Dashboards
- B. Matrix Reports
- C. Cross-object Filters
- D. Custom Report Types
Answer: D
NEW QUESTION 27
The Salesforce administrator for Cloud Kicks needs to set sales quotas for all sales representatives. Which three solutions should the Consultant consider? Choose 3 answers
- A. Update the sales quota field from the opportunity record.
- B. Enable Forecast Quotas from Setup.
- C. Add a record to the quota object.
- D. Use Data Loader
- E. Add a record to the Quotas related list from the user record.
- F. Use the API
Answer: D,E,F
NEW QUESTION 28
Cloud Kicks' sales productivity is on the decline, while its competitors are more successful. The consultant has suggested Einstein Opportunity Insights.
Which three insights can this provide?
Choose 3 answers
- A. Sentiment Analysis
- B. Key Moments
- C. Follow-up Reminders
- D. Opportunity Representative Score
- E. Deal Prediction
Answer: B,C,E
NEW QUESTION 29
Northern Trail Outfitters (NTO) has configured a private sharing model with Opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary. As a result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives. Which data set filter on a single report would allow the sales representatives to see all opportunities they are involved with?
- A. My team selling and my opportunities
- B. My Team selling shared opportunities
- C. My Team's Opportunities - not sure due to incomplete question.
- D. My collaborative opportunities
Answer: A,C
NEW QUESTION 30
When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)
- A. Contact
- B. Queue
- C. Profile
- D. User
Answer: B,D
NEW QUESTION 31
Northern Trails Outfitters (NTO) is ready to start the next phase of its Salesforce implementation. A consultant recommends using Universal Process Notation (UPN) to document the business process maps NTO will use as its guide.
As NTO maps out its processes, which two key principals of UPN should the team keep in mind?
Choose 2 answers
- A. Limit the number of activity boxes on the screen to 8 to 10.
- B. Attach supporting information at the detail level.
- C. Use symbols of different colors, arrows, and swim lanes for clarity.
- D. Keep version control and change history at the diagram level.
Answer: A,D
NEW QUESTION 32
Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?
- A. Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage
- B. Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage
- C. Configure a workflow rule for repeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage
- D. Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage
Answer: D
NEW QUESTION 33
Cloud kicks sells online subscription for its leading shoe of the month club. Customers can make a single payment or setup a weekly and monthly or quarterly. Cloud kicks wants to use opportunities to track and import on the subscription deals.
What should a consultant recommended to meet this requirement?
- A. Use assets with lookup with opportunity object
- B. Enable schedules on the opportunity object
- C. Use contacts with lookup to the opportunity object
- D. Enable schedules on the product object
Answer: D
NEW QUESTION 34
Universal Containers (UC) has acquired another company that uses Salesforce and is migrating its legacy email alerts, and approval processes.
Which two steps should the consultant perform to maintain data integrity?
Choose 2 answers
- A. Enable the Create Audit Fields permission to insert historically accurate records.
- B. Merge the legacy Salesforce org into UC's Salesforce org and migrate the approval processes.
- C. Use the Salesforce Approval Process clone feature to migrate approval processes.
- D. Insert users, and then migrate email alerts and approval processes into UCs Salesforce org.
Answer: A,B
NEW QUESTION 35
A premier customer for Universal Containers needs access to confidential product roadmap information.
Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)
- A. Remove access to content after a specified date.
- B. Require the customer to enter a security token to download the content.
- C. Require the customer to enter a password to view the content.
- D. Require the recipient to log into Salesforce to access the content.
Answer: A,C
NEW QUESTION 36
Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that the projected is to complex to be successfull.
What should a consultant do to minimize this concern?
- A. Build a complete project calendar with due dates.
- B. Set project milestones to track progress.
- C. Divide the project into separate teams.
- D. Set a firm Go Live date,
Answer: A
NEW QUESTION 37
Cloud Kicks wants to see how many closed won opportunities a campaign has generated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers
- A. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close dateE. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity
- B. Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.
- C. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- D. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date
Answer: C,D
NEW QUESTION 38
A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer. Which two steps should be taken to send this information using content delivery? Choose 2 answers
- A. Require the customer to enter a security token to download the content
- B. Require the recipient to log into Salesforce to access the content
- C. Remove access to the content after a specified date
- D. Require the customer to enter a password to view the content
Answer: C,D
NEW QUESTION 39
Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company's invoicing system within a separate Salesforce org.
What should a consultant implement to meet this requirement?
- A. Workflow Rules and Outbound Messaging
- B. Ce Nightly scheduled Batch Data jobs
- C. Salesforce Connect and External Objects
- D. My Domain and Single Sign-On
Answer: C
NEW QUESTION 40
Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration. What happens as a result if there are any conflicts?
- A. Salesforce stops the sync and reports the errors
- B. Salesforce gives preference to Lightning Sync settings
- C. Salesforce gives preference to Salesforce for Outlook settings
- D. Salesforce gives preference to Salesforce permission settings
Answer: B
NEW QUESTION 41
Northern Trail Outfitters has organization-wide defaults set to private. Sales representatives own the accounts and want to collaborate with relevant people from other departments (E. g. marketing and finance). Collaborating team members must be able to access and report on relevant dat a. Which two solutions should be recommended?
- A. Use manual sharing on account to share specific record.
- B. Use account team to share records with relevant people
- C. Use Chatter to share records with relevant people
- D. Use Opportunity team to share records to relevant people
Answer: B,D
NEW QUESTION 42
A consultant is preparing for a Sales Cloud deployment at Universal Containers.
Which two best practices should the consultant follow to make user training effective?
Choose 2 answers
- A. Include a user training milestone in the implementation plan.
- B. Choose one training modality to simplify the user experience.
- C. Conduct hands-on training for users in production.
- D. Provide user training based on relevant business scenarios.
Answer: B,D
NEW QUESTION 43
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