100% Guaranteed Results CIS-CSM Unlimited 103 Questions [2023]
CIS-CSM Dumps PDF - Want To Pass CIS-CSM Fast
How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
NEW QUESTION 48
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Open An Incident
- B. Community
- C. Service Catalog
- D. Knowledge Base
Answer: B,C,D
Explanation:
Reference:
playbook/self-service-improvement.pdf
NEW QUESTION 49
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
Answer: A
NEW QUESTION 50
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?
- A. Case Performance
- B. Case Digest
- C. Case Analytics
- D. Case Spotlight
Answer: D
NEW QUESTION 51
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. Nothing, it is a standard field
- B. The value property on the form must be set to true
- C. The value property on the form must be set to true and the field added to the case form
- D. The plugin 'com.snc.csm_time_recording' needs to be activated
Answer: B
Explanation:
Explanation
NEW QUESTION 52
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
- A. Viewing knowledge articles
- B. Consumer self-registration
- C. Live chat
- D. Open an incident
Answer: B
NEW QUESTION 53
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
- A. Customer Service
- B. Consumer Service
- C. Partner Service
- D. Product Service
Answer: A,C
NEW QUESTION 54
What's the purpose of the Deactivate Special Handling Notes Scheduled Job?
- A. Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
- B. Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates
- C. Runs at the end of the month and deactivates all Special Handling notes more than 30 days old
- D. Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week
Answer: B
NEW QUESTION 55
What action is required to enable agents to create an incident record for a case?
- A. They must be assigned with the read role for incident
- B. They must be assigned with the sn_customerservice.itsm_contributor role
- C. They must be assigned with the itil role
- D. They must be assigned with the snc_intemal role
Answer: D
NEW QUESTION 56
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
- A. Manage assets
- B. Close work orders
- C. Manage requests
- D. Execute assigned tasks
- E. Manage cases
Answer: B,D,E
Explanation:
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
NEW QUESTION 57
Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?
- A. The field is always based on the system time zone
- B. Agents can use the field to identify if it is the right time to contact customer
- C. The field is active in the base form
- D. The field is not based of the customers profile time zone
Answer: D
NEW QUESTION 58
What is required to synchronize fields from a parent to a child case(s)?
- A. Major Issue Management needs to be installed and certain properties enabled
- B. No action required, this is a standard Customer Service Management feature
- C. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- D. The role of sn_customerservice.customer_case_manager must be assigned
Answer: B
Explanation:
Explanation
NEW QUESTION 59
During which Now Create stage are workshops conducted?
- A. Close
- B. Execute
- C. Deliver
- D. Plan
- E. Initiate
Answer: D
NEW QUESTION 60
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Allows the customer or consumer to qualify their answer
- C. Allows the customer to ask a question
- D. Opens a chat session with customer support
Answer: B
Explanation:
Explanation
NEW QUESTION 61
Match the definitions for roles relationships.
Answer:
Explanation:
NEW QUESTION 62
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Answer:
Explanation:
Explanation
NEW QUESTION 63
Predictive Intelligence improves Case management by:
- A. Predicting what values should have gone into empty fields in historical records
- B. Reducing the number of records needed to accurately predict a value
- C. Replacing legacy routing rules
- D. Predicting Case values without manual intervention
Answer: D
NEW QUESTION 64
Articles can provide the following: (Choose three.)
- A. Provide answers and responses to common issues or questions
- B. Information about customer's service contract
- C. Share product information
- D. Document current and known issues
Answer: A,C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/topic/p_KnowledgeManagment.html
NEW QUESTION 65
What is a household entity?
- A. Group of people that usually share a common address and use services as a group
- B. Group of consumers that usually share a common address and use services as a group
- C. Group of customers that usually share a common address and use services as a group
- D. Group of users that usually share a common address and use services as a group
Answer: C
NEW QUESTION 66
Agents and managers cannot create knowledge articles from Community questions.
- A. False
- B. True
Answer: A
Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html
NEW QUESTION 67
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
- A. After 1 day
- B. After 3 days
- C. After 5 days
- D. After 7 days
Answer: C
NEW QUESTION 68
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Customer
- B. Contact
- C. User
- D. Caller
Answer: B
Explanation:
Explanation
NEW QUESTION 69
Which of the following roles cannot update a consumer's record?
- A. admin
- B. sn_customerservice_manager
- C. sn_customerservice_agent
- D. sn_customerservice.consumer_agent
Answer: C
Explanation:
Explanation
NEW QUESTION 70
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
Explanation:
Reference:
customer-communities/task/approve-reject-content.html
NEW QUESTION 71
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?
- A. To complete any complex customizations early enough
- B. To facilitate the requirement gathering during the workshops
- C. To expand the technical reach
- D. To realize near-term ROI (Return on Investment)
Answer: D
NEW QUESTION 72
Matching rules enhance assignment capability by ____________________.
- A. Determining if account is a customer or partner
- B. Matching best agent by skill
- C. Matching best agent by availability
- D. Providing dynamic matching of cases to groups or individuals
Answer: B
Explanation:
Reference:
customer-service-management/concept/c_CaseRouting.html
NEW QUESTION 73
......
Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.
Updated Verified CIS-CSM Q&As - Pass Guarantee: https://dumpstorrent.dumpsking.com/CIS-CSM-testking-dumps.html
