[Sep-2023] The SAP C_C4H510_21 Exam Test For Brief Preparation
Revolutionary Guide To Exam SAP Dumps
NEW QUESTION # 45
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Service category
- B. Status
- C. Ticket due date
- D. Service level of incoming tickets
Answer: A,B
NEW QUESTION # 46
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Maintain the ticket hierarchy.
- B. Use the Subticket tabstrip to add a ticket.
- C. Execute an action for grouping tickets.
- D. Select the relevant scoping item.
- E. Define a multi-step approval process.
Answer: A,B,D
NEW QUESTION # 47
When should you use the templates provided in the Data Workbench?
- A. When customer data needs to be loaded quickly
- B. When the Mass Change Account Data tool is used
- C. When there is unstructured legacy data
- D. When data volume is low
Answer: D
NEW QUESTION # 48
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Contract
- B. Maintenance plan
- C. Ticket
- D. Visit
Answer: A,C
NEW QUESTION # 49
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Service Contract Management
- B. Service Notification
- C. Registered Products and Installed Bases
- D. Sales Contact
Answer: A,B
NEW QUESTION # 50
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. Data can be loaded only once.
- B. There is a template available for each object that allows tool-supported migration.
- C. The template structure is predefined and cannot be changed.
- D. Field definitions are not relevant.
Answer: B
NEW QUESTION # 51
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Activity Planner
- B. Field Service Management
- C. Multi Resource Scheduling
- D. Manual Routing
- E. Time recording
Answer: B,C,D
NEW QUESTION # 52
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Customer
- B. Service request
- C. Maintenance plan
- D. Contracts
Answer: A,D
NEW QUESTION # 53
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Mashup
- B. Code list restriction
- C. Workflow rules
- D. Adaptation
Answer: D
NEW QUESTION # 54
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable agents to respond to tickets using an external e-mail client?
- B. Do you want to enable internal memos for tickets?
- C. Do you want to support e-mail channels for groups?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION # 55
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business role
- B. Service agent
- C. Employee
- D. Business user
Answer: C
NEW QUESTION # 56
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Report an incident in SAP Service Cloud and forward to the requester.
- B. Report an incident in SAP Service Cloud and forward to the provider.
- C. Write an e-mail to your implementation partner.
- D. Write a message to SAP via social media.
Answer: B
NEW QUESTION # 57
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. Internal mashups
- B. HTML mashups
- C. ASAP mashups
- D. URL mashups
Answer: B,C
NEW QUESTION # 58
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Internal mashups
- B. HTML mashups
- C. ASAP mashups
- D. URL mashups
Answer: B,D
NEW QUESTION # 59
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. The address of the installed base does not match the account.
- B. You need to be maintained as the contact for the installed base.
- C. The installed base is in status "In Preparation" and needs to be activated.
- D. You need to update the skills in the service ticket and the installed base.
Answer: C
NEW QUESTION # 60
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The question related to SLAs must be activated in project scoping.
- B. The determination rules have been configured, but not activated.
- C. A workflow rule has to be scheduled to trigger the determination.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
Answer: A,B
NEW QUESTION # 61
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Operating hours
- C. Service contract
- D. Working calendar
Answer: B,D
NEW QUESTION # 62
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: C
Explanation:
implemented.
NEW QUESTION # 63
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