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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Service Objective
C) Predicted Waft Time
D) Dynamic Queue Position

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS holds data longer than CMS
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS records the call at the start of the call, and CMS records the call at the end.

3. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET 1Port
B) SER MGT Port
C) NET MGT Port
D) XVR-300XB port

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 500000
C) 15600
D) 100000

5. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 192.168.2.3 192.168.2.2
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.56.56
D) 135.9.86.54 135.9.86.58

Solutions: