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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Preparation for Certification Audit | - Certification Readiness
|
| Planning an SMS Implementation | - Implementation Planning
|
| Continual Improvement | - Improvement Activities
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Based on scenario 5, what can be considered as a residual risk to Socket Inc.?
- A. Files arc decrypted once the user is authenticated
- B. Users with access to cloud storage files are segregated on a separate network
- C. The use of passwords with at least 12 characters containing a mixture of uppercase and lowercase letters, symbols, and numbers
Correct Answer: A 🗳️
Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on this scenario, answer the following question:
Based on his tasks, which team is Bob part of?
- A. Incident response team
- B. Security architecture team
- C. Forensics team
Correct Answer: A 🗳️
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Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?
- A. Responsiveness
- B. Clarity
- C. Appropriateness
Correct Answer: A 🗳️
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What is the most important asset to Socket Inc. associated with the use of cloud storage? Refer to scenario 5.
- A. Customers' personal data
- B. IT provided network drives
- C. Employees with access to cloud storage files
Correct Answer: A 🗳️
Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on the scenario above, answer the following question:
The decision to treat only risks that were classified as high indicates that Trade B has:
- A. Accepted other risk categories based on risk acceptance criteria
- B. Evaluated other risk categories based on risk treatment criteria
- C. Modified other risk categories based on risk evaluation criteria
Correct Answer: A 🗳️
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