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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Log analysis and problem determination - Common storage issues and diagnostics - Performance troubleshooting |
| Topic 2: Data Protection and Availability | - High availability and disaster recovery - Replication technologies - Backup and restore concepts |
| Topic 3: SAN and Networked Storage | - Zoning, masking, and connectivity - Fibre Channel SAN concepts - iSCSI and IP-based storage networking |
| Topic 4: Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
| Topic 5: IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
| Topic 6: Storage Fundamentals | - Storage architectures and tiers - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms |
IBM Enterprise Storage Technical Support Sample Questions:
Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
- A. Storwize V3700
- B. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
- C. DS8870
- D. XIV Gen3
Correct Answer: D 🗳️
Which XIV option addresses rapid data growth and financial concerns?
- A. IBM Global Financing
- B. Distributed Data
- C. Advanced System Placement
- D. Growth on Demand
Correct Answer: A 🗳️
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
- A. Exception rebuild speed
- B. Distributed cache
- C. IBM Advanced System Placement program
- D. IBM Hyper-Scale
Correct Answer: D 🗳️
A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?
- A. vStorage APIs for Storage Awareness
- B. Pluggable Storage Architecture
- C. Hardware Assisted Locking
- D. Hardware Accelerated Move
Correct Answer: A 🗳️
Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?
- A. IBM Spectrum Archive
- B. IBM Spectrum Protect
- C. IBM Spectrum Control
- D. IBM Spectrum Accelerate
Correct Answer: B 🗳️
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