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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A) Find Similar Deals
B) Create Close Plan
C) Create Account Plan

2. Which action should an admin take if an Agentforce agent consistently fails on edge cases?

A) Add fallback and escalation paths
B) Increase autonomy
C) Disable logging
D) Remove human oversight

3. An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.
Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?

A) Data Cloud Admin for creating templates and Prompt Template User for executing templates
B) Prompt Template Manager for creating templates and Data Cloud Admin for executing templates
C) Prompt Template Manager for creating templates and Prompt Template User for executing templates

4. What is the correct process to leverage Prompt Builder in a Salesforce org?

A) Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.
B) Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
C) Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

5. After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?

A) The priority given to each action
B) The explicit order of actions in the topic
C) The name and instructions of the actions

Solutions: