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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
B) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
C) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
D) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

2. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the parent Cisco Unified ICM system, using skill group data
B) in the child Cisco Unified Contact Center Enterprise system, using call type data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the child Cisco Unified Contact Center Enterprise system, using services data

3. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
B) to register H.323 endpoints and associate them with specific dialed numbers
C) to provide a GKTMP interface to a Cisco Unified ICM solution
D) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment

4. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 7912
B) 6941
C) 9951
D) 8961
E) 7940

5. All of these statements about high availability with a Cisco Unified Intelligent Contact Management (ICM) central controller are true except which one?

A) During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified IP IVR will be disconnected, but all new calls will be successfully processed.
B) In the event that the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
C) There is no impact on call processing during a Cisco Unified ICM Logger failure.
D) In the event that one call router of a duplex pair of Cisco Unified ICM call router fails, the surviving call router recognizes the failure when it receives no response to heartbeats over the private LAN.

Solutions: