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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - SAP FSM System Configuration - API and Web Services - Integration with SAP ERP and CRM - Third-Party System Integration |
| Mobile Application | 20% | - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication |
| Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Status Management - Service Order Creation and Processing - Service Order Assignment and Routing |
| Service Reporting and Analytics | 16% | - Service Performance Metrics - KPI Monitoring and Analysis - Custom Report Generation - Reports and Dashboards |
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following is not a crowd role?
Choose the correct answer.
A) Partner Admin/Manager
B) Partner Technician
C) Crowd Owner
D) Service Customer
2. How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A) By providing generative AI-driven insights
B) By delivering smart notifications and checks
C) By automating task prioritization
D) By enhancing marketing campaigns
3. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) False
B) True
4. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
A) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
B) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
C) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
5. What are example use cases for autoscheduling?
There are two correct answers.
A) Automatic scheduling of new jobs
B) Periodic re-optimization
C) Suggest a matching technician for a single job
D) Suggest a suitable time for a technician's visit
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,B |
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