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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

A Network Operations delivery is experiencing difficulties in the SLA compliance of one of its key Field Ops Subcontractors. It has been estimated by the operations team that, if the subcontractor breaches the MTTR SLA in the next reporting period, NSN will incur $10,000 in penalties. The probability of the subcontractor breaching the SLA is 50 %, based on the fact that this has happened before. What is the expected monetary value of this risk event occurring?

A. $10,000.
B. $20,000.
C. $5,000.
D. $2,500.

Question 2

Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A. Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
B. Have a special team ready to start checking all sites to ensure they are safe.
C. Start repairing sites once power is restored with priority given to sites generating highest income.
D. Use spare generators to get priority sites safely back on air as soon as possible.

Question 3

What BEST describe the CM process?

A. Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
B. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
C. Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
D. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

Question 4

Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A. Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
B. SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C. SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D. SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration

Question 5

Which statements correctly describes Third Party Management?

A. Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
B. Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
C. Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D. Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.

Solutions: