Latest CIS-ITSM Exam Dumps ServiceNow Exam from Training Expert DumpsKing
Pass ServiceNow Certified Implementation Specialist - IT Service Management PDF Dumps | Recently Updated 115 Questions
NEW QUESTION # 15
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION # 16
What will be the new state once you click on the "Start Fix" button in the problem form?
- A. Assess
- B. In Progress
- C. Root Cause Analysis
- D. Fix in progress
Answer: D
Explanation:
Explanation
NEW QUESTION # 17
In Change Management, the Risk Calculator is used to:
- A. Determine just the Risk of the Change based on Risk Conditions
- B. Determine the Risk and Impact of the Change based on Risk Conditions
- C. Determine the Risk of the Change based on the responses to a Risk Assessment Survey
- D. Determine the priority of the Change
Answer: B
Explanation:
NEW QUESTION # 18
Which of the following Service Catalog varibale types are not supported in Mobile interfaces? Select all that apply.
- A. UI Page
- B. HTML
- C. IP Address
- D. Label
- E. Container Start
- F. Lookup selectbox
Answer: A,B,C,D
Explanation:
Explanation
The Configuration Management Database (CMDB) is a centrally-managed and controlled system of record for all IT service infrastructure components and t heir relationships. It is used by all IT Service Management applications as a critica l analysis and decision-making support tool.
* Identifying the respective support and approval groups.
* Identifying the business criticality of affected Cls to aid in prioritizat ion and escalation.
* Identifying potential upstream or downstream impacts.
NEW QUESTION # 19
What is the minimum number of members in a group?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
A group can have zero or more members.
NEW QUESTION # 20
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. True
- B. False
Answer: B
Explanation:
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION # 21
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
- A. The ref_ac_column attribute from the dictionary entry
- B. The Caller lookup field on the [user] table
- C. The ref_contributions attribute on the caller lookup form
- D. The form design of the caller lookup form
Answer: A
NEW QUESTION # 22
Which of the following roles can delete a CAB definition?
- A. cab_manager
- B. itil_admin
- C. None of the listed answers
- D. change_manager
Answer: C
Explanation:
Only system admin can delete CAB Definitions.
NEW QUESTION # 23
What is the relationship between User table and Role table?
- A. One-to-many (one user can have many roles)
- B. Many-to-many
- C. One-to-many (one role can be assigned to many users)
- D. One-to-one
Answer: B
Explanation:
One user can have many roles and a role can be assigned to many users.
NEW QUESTION # 24 
Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?
- A. MyRemoter remote = new MyRemoter(); Account a = remote.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );
- B. MyRemoter remote = new MyRemoter('TestAccount'); Account a = remote.getAccount(); System.assertEquals( 'TestAccount', a.Name );
- C. Account a = controller.getAccount('TestAccount');System.assertEquals( 'TestAccount', a.Name );
- D. Account a = MyRemoter.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );
Answer: D
NEW QUESTION # 25
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
- A. catalog_editor
- B. user_criteria_admin
- C. catalog_manager
- D. catalog_admin
Answer: B,D
NEW QUESTION # 26
What is the module that is used to navigate to CI Relationships?
- A. Configuration > CI Relationships
- B. CMDB > CI Relationships
- C. Configuration > Relationships
- D. None of the listed answers
Answer: D
Explanation:
Explanation
Explanation:
There is no table that links to the CI Relationship data. You can access the table directly by typing
"cmdb_rel_ci.list" in the filter navigator.
NEW QUESTION # 27
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?
- A. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
- B. Create a roll-up summary field that counts the number of contacts and displays the count on the account.
- C. Create a custom formula field on the account using the count() function to count the number of related contacts.
- D. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.
Answer: A
NEW QUESTION # 28
The Requested Item [sc_req_item] table is extended directly from the Task [task] table.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Data Variables NOT Allowed in MOBILE
Break
Container End
Container Split
Container Start
Email
HTML
Label
List Collector
Lookup Multiple Choice
Macro
Macro with Label
Masked
UI Page
URL
NEW QUESTION # 29
Universal Containers wants to use a Customer Community with Customer Community Plus licenses so their customers can track how many containers they are renting and when they are due back. Many of their customers are global companies with complex Account hierarchies, representing various departments within the same organization.
One of the requirements is that certain community users within the same Account hierarchy be able to see several departments' containers, based on a junction object that relates the Contact to the various Account records that represent the departments.
Which solution solves these requirements?
- A. A Custom Report Type and a report Lightning Component on the Community Home Page.
- B. A Visualforce page that uses a Custom Controller that specifies without sharing to expose the records.
- C. A Custom List View on the junction object with filters that will show the proper records based on owner.
- D. An Apex Trigger that creates Apex Managed Sharing records based on the junction object's relationships.
Answer: C
NEW QUESTION # 30
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?
- A. Knowledge Management
- B. Security Operations
- C. Business Applications
- D. IT
Answer: A
Explanation:
Explanation
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.
NEW QUESTION # 31
Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.
- A. True
- B. False
Answer: B
Explanation:
It is recommended to reuse the same workflow as much as possible for catalog items that have similar approval process. Maintaining a lot of workflows can be difficult.
NEW QUESTION # 32
Which of the following Service Catalog records may serve as a container for multiple Requested Items?
- A. Catalog Order
- B. Requested item
- C. Request
- D. Service Catalog Task
Answer: C
NEW QUESTION # 33
Which module would you use to configure Inbound Email Action?
- A. System Policy > Email > Inbound Actions
- B. System Policy > Inbound Email Actions
- C. System Properties > Email > Inbound Actions
- D. System Properties > Email Actions
Answer: A
NEW QUESTION # 34
A company has a native iOS app for placing orders that needs to connect to Salesforce to retrieve consolidated information from many different objects in a JSON format.
Which is the optimal method to implement this in Salesforce?
- A. Apex REST Callout
- B. Apex SOAP Callout
- C. Apex SOAP Web Service
- D. Apex REST Web Service
Answer: D
NEW QUESTION # 35
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.
NEW QUESTION # 36
It is possible to use the same categories for both incidents and problems.
- A. True
- B. False
Answer: A
NEW QUESTION # 37
A developer wants to call an Apex Server-side Controller from a Lightning Aura Component.
What are two limitations to the data being returned by the Controller? (Choose two.)
- A. A custom Apex Class can be returned, but only the values of public instance properties and methods annotated with @AuraEnabled are serialized and returned.
- B. Lists of Custom Apex Classes cannot be returned by Apex Controllers called by Lightning Aura Components.
- C. Basic data types are supported, but defaults, such as maximum size for a number, are defined by the objects that they map to.
- D. Only Basic data types and sObjects are supported as return types for Apex Controllers called by Lightning Aura Components.
Answer: A,C
NEW QUESTION # 38
What is the minimum number of members in a group?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
Explanation
A group can have zero or more members.
NEW QUESTION # 39
......
Updated Test Engine to Practice CIS-ITSM Dumps & Practice Exam: https://dumpstorrent.dumpsking.com/CIS-ITSM-testking-dumps.html
